Cancellation policy and cancellation form for consumers

Consumers shall have a right of withdrawal in agreement with the following provisions. A consumer is a natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last consignment of goods.

To exercise your right of withdrawal, you must inform us (Vikings GmbH, Oppenhoffallee 143, 52066 Aachen, Germany, Email: hello at vikings dot net) through a clear statement of your decision to withdraw from this contract. There is a sample withdrawal form at the end of this document that can be used.

To comply with the withdrawal periods deadline, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

We may withhold the refund until we have repossessed the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You shall bear the direct costs of returning the goods.
You only have to pay for a loss in value of goods if this loss in value is due to handling of the goods that are not necessary for testing the quality, characteristics, and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, do not belong to a Member State of the European Union (EU), Iceland, Liechtenstein, or Norway whose delivery address at the time of conclusion of the contract is outside the EU, Iceland, Liechtenstein or Norway.

The right of withdrawal does not apply to deliveries of goods that are not prefabricated and for the manufacture of which an individual selection by the consumer is decisive or which are tailored to the personal needs of the consumer.

Revocation form

For revocation of the contract, please fill out this form and send it to:
Vikings GmbH
Oppenhoffallee 143
52066 Aachen
E-mail: hello at vikings dot net

I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods/provision of the following service:
Ordered on/received on:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (if sent by mail):

* Delete where not applicable